Overview
Define the scope, objectives, and boundaries of a post-mortem., Engage stakeholders effectively and promote open collaboration., Apply tools like 5 Whys and Fishbone Diagrams to find root causes., Develop actionable recommendations and measure post-mortem impact.
Project managers, team leads, business analysts, and professionals who want to improve project outcomes through structured reflection and team learning. It's also suitable for agile practitioners, operations managers, and cross-functional teams seeking to enhance collaboration and continuous improvement.
No prior experience is required. This course is accessible to all professionals interested in team learning and project improvement.
Want to turn project setbacks into opportunities for growth and innovation? In today’s fast-paced business environment, simply completing a project isn’t enough—you need to reflect, learn, and adapt. This course, Conducting Post-Mortems for Business, equips you with the mindset, structure, and tools to run powerful post-mortem sessions that drive continuous improvement and long-term success.
In this comprehensive course, you’ll learn how to prepare for post-mortems by defining clear objectives, scoping the review properly, and gathering meaningful data. You’ll discover how to involve the right stakeholders, promote open and honest dialogue, and create a psychologically safe environment for constructive conversations. Using real-world business examples and a model company use case, you’ll practice applying industry-standard frameworks like the 5 Whys and Fishbone Diagram to get to the root of recurring issues.
We’ll also cover how to turn insights into practical actions. You’ll develop skills to prioritize recommendations, assign ownership, and follow through with implementation plans. Learn how to document lessons in a structured report, communicate findings across teams, and embed those insights into future workflows.
Whether you're a project manager, operations leader, team facilitator, or business analyst, this course will give you the tools and confidence to lead post-mortems that make a real difference. No prior experience is required—just a willingness to learn, reflect, and lead improvement in your team or organization.
What You’ll Learn
Define the scope and structure of a post-mortem
Facilitate inclusive and open review sessions
Use tools like 5 Whys and Fishbone Diagrams
Develop actionable recommendations from team insights
Measure post-mortem effectiveness with real metrics
Foster a culture of accountability and continuous improvement
Leverage lessons learned to enhance future project outcomes
Dr. Amar Massoud
PhD in computer science and IT manager with 35 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more.