Overview
Apply sales driven methods to succeed as a modern Customer Success Manager (CSM), Build long term customer relationships that increase retention and reduce churn, Identify and execute upsell and cross sell opportunities without damaging trust, Use customer success metrics and data to drive engagement and growth, Align customer success and sales teams to deliver consistent expansion revenue
Customer Success Leaders who aim to oversee initiatives that meet customer needs while driving revenue growth., Sales Managers who want to work closely with customer success teams to align sales strategies with customer requirements., Marketing Professionals who want to collaborate with customer success teams to create targeted campaigns based on customer feedback and data., Product Managers who seek to integrate customer insights from success teams to inform product development and enhancements., Data Analysts who want the skills to analyse customer behaviour and engagement metrics to provide actionable insights., Customer Support Representatives who want to facilitate seamless communication between customers and success teams.
No specific requirements.
Do you want to improve customer retention, reduce churn, and grow revenue without relying only on new customer acquisition?
Do you want to learn upselling and cross selling techniques that feel natural, consultative, and relationship based?
If yes, this course will help you develop the skills of a sales driven Customer Success Manager (CSM) using practical strategies from customer success management and modern sales execution.
Why customer success management matters more than ever
Customer success is no longer only about support and customer satisfaction. Today, the most valuable Customer Success Managers are the ones who can drive:
Renewals and retention
Customer expansion (upsell and cross sell)
Strong customer partnerships
Long term account growth
Modern customers engage across multiple channels, and the companies that win are the ones that use data, customer insights, and a unified revenue strategy across teams.
What you will learn in this course
In this course, you will learn how to become a highly effective Customer Success Manager who can contribute directly to both customer loyalty and revenue growth.
You will learn how to:
Build stronger customer partnerships that lead to renewals
Identify customer needs and translate them into expansion opportunities
Apply practical upselling and cross selling strategies for CSMs
Track customer success using key metrics (health, adoption, satisfaction, churn risk)
Use data to improve engagement and increase customer lifetime value
Align customer success and sales teams to create a consistent, customer centric growth strategy
Who this course is for
This course is ideal for:
Aspiring and current Customer Success Managers (CSMs)
Account managers and relationship managers moving into customer success
Sales professionals who want to understand customer success management
Anyone responsible for retention, renewals, and customer growth
Enrol now
By the end of this course, you will have a clear customer success playbook to improve retention, build stronger relationships, and drive revenue growth through expansion.
Enrol now and strengthen your skills in customer success management.
Expert Academy
The Expert Academy is a specialist creator, publisher and distributor of high-quality online courses. We bring together leading experts from around the world so you can learn from the best.
Our experts will teach you skills that will have an immediate positive impact on your life. We help you learn from the very best.