Overview
Confidently handle even the most difficult customer interactions, Apply the Golden Rules of Service Excellence in real-world situations, Transform everyday service moments into genuine human connections, Design and lead practical customer service improvements in your team or organization
Customer service representatives, Support agents, Retail associates, Call-center team members, Team leaders, Supervisors or Managers, Small business owners or Entrepeneurs
This course is intentionally designed for everyone, from day-one beginners to seasoned team leaders.
In a world where one bad experience can send a customer (and their entire network) to your competitor, exceptional service is no longer optional — it’s the most powerful growth engine your business has.
This comprehensive, practical course takes you far beyond “smile and be nice” and gives you a complete system to deliver service that customers remember, talk about, and stay loyal to for years.
You’ll master:
The psychology behind why customers stay or leave (and how to influence both)
The Four Ps of Great Service and the 12 Golden Rules used by top service organizations
Proven frameworks to turn angry complaints into loyal advocates using the exact 5-Step Recovery Process
How to handle difficult customers with confidence, empathy, and professionalism
Strategies to create a true service culture where every team member — front-line or back-office — owns the customer experience
Continuous improvement habits that keep raising your standards in a fast-changing world
Through real-world case studies, guided role-plays, downloadable templates, and a final capstone project, you’ll leave with an actionable Customer Service Improvement Plan you can implement the very next day.
Whether you’re on the front line, manage a team, or run a business, this course will transform how you and your organization think about, deliver, and profit from outstanding customer service. Enroll now and start turning satisfied customers into raving fans who bring you more business — without spending an extra dollar on marketing.
Olu Kolawole
Grayson and Oak is a newly established training provider dedicated to helping individuals and organizations achieve their fullest potential. We specialize in delivering impactful personal development and career-enhancing courses to learners across the globe. Our contributors are seasoned experts in management, leadership, and a variety of technical disciplines, bringing a wealth of knowledge and practical experience to every course. At Grayson and Oak, we believe in creating accessible, high-quality training that blends proven strategies with real-world insights, empowering learners to grow their skills, advance their careers, and achieve lasting success.