Overview
Conduct internal, external, and supplier audits based on ISO 19011 principles, Apply a risk-based approach to auditing and prioritize high-impact areas, Develop an audit plan, create checklists, and schedule audits efficiently, Gather objective evidence through interviews, observations, and document reviews
Quality managers and compliance officers, Internal and external auditors in any sector, ISO coordinators and management system consultants, Environmental, safety, and IT auditors, Professionals preparing for ISO audit certifications, Students and career changers entering audit roles
Familiarity with basic ISO standards, Curiosity about internal audits and quality management
This course contains the use of artificial intelligence. Led by Dr. Amar Massoud, a seasoned expert with decades of academic and professional experience, it combines cutting-edge AI support with human insight to deliver content that is precise, practical, and easy to follow. You’ll gain the clarity of structured learning and the confidence of being guided by a recognized authority.
ISO 19011:2018 – Mastering Management System Auditing is your practical, step-by-step guide to becoming a confident and competent auditor of any ISO-based management system. Whether you're involved in quality (ISO 9001), information security (ISO 27001), environmental management (ISO 14001), or other frameworks, this course teaches you how to plan, conduct, report, and follow up on audits effectively using the ISO 19011:2018 standard.
In this course, you’ll learn how to build an audit plan from scratch, gather objective evidence through interviews and observations, identify nonconformities, and write audit findings that are clear and actionable. You’ll also explore how to handle corrective actions, drive continuous improvement, and conduct follow-up audits with real impact. You’ll gain hands-on experience with downloadable templates such as audit checklists, opening meeting scripts, nonconformity reports, and final audit report templates.
Designed for internal auditors, ISO coordinators, quality managers, compliance officers, and professionals preparing for ISO audits, this course bridges the gap between theory and practical execution. Real-world scenarios and model company case studies help you practice your skills as if you were already on the job.
Key topics include:
Understanding ISO 19011:2018 principles and structure
Risk-based auditing techniques for ISO 9001, 27001, and 14001
Interviewing and observation strategies to gather evidence
Classifying and reporting nonconformities effectively
Root cause analysis and corrective action workflows
Digital tools, AI, and remote auditing best practices
By the end of the course, you’ll be ready to plan and lead audits, write professional reports, and contribute to compliance, improvement, and transparency in your organization. Whether you're starting your audit journey or want to sharpen your skills, this course equips you with practical tools and confidence to audit any management system aligned with ISO 19011:2018.
Dr. Amar Massoud
PhD in computer science and IT manager with 35 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more.