Overview
Understand ISO/IEC 20000-1:2018 requirements clause by clause, Explain IT Service Management System (ITSMS) concepts and principles, Apply process-based and risk-based thinking in ITSM audits, Plan, conduct, and manage internal, supplier, and certification audits, Identify conformities, nonconformities, risks, and improvement opportunities, Perform Stage 1 and Stage 2 ISO/IEC 20000-1 certification audits, Prepare and use audit checklists, audit plans, and interview techniques, Write clear, objective, and effective audit findings and reports, Support organizations in achieving and maintaining ISO/IEC 20000-1 certification, Confidently prepare for ISO/IEC 20000-1 Lead Auditor examinations
IT Service Managers & ITSM Professionals, Internal Auditors & Compliance Officers, ISO Consultants & Management System Implementers, Certification & Third-Party Auditors, Service Desk, Operations, Cloud & Managed Service Professionals, IT Governance, Risk & Compliance (GRC) Professionals, Quality, Risk, and Information Security professionals expanding into ITSM audits, Professionals preparing for ISO/IEC 20000-1 Lead Auditor roles
Basic understanding of IT services, IT operations, or service delivery (helpful but not mandatory), Familiarity with IT Service Management (ITSM) concepts is helpful but not mandatory, Prior knowledge of ITIL is an advantage, but not required, Experience in IT, auditing, compliance, or management systems is recommended, No prior ISO/IEC 20000-1 certification is required, Willingness to learn auditing concepts and apply them in practical scenarios
This course contains the use of artificial intelligence.
ISO/IEC 20000-1:2018 is the international standard for IT Service Management Systems (ITSMS), enabling organizations to deliver consistent, high-quality IT services aligned with business and customer needs.
This ISO/IEC 20000-1:2018 Lead Auditor Course provides a complete, audit-focused, clause-by-clause understanding of the standard, designed for professionals who want to perform internal, supplier, and certification audits with confidence.
Master ISO/IEC 20000-1:2018 IT Service Management Auditing with Full Clause-by-Clause Interpretation, Audit Techniques, Case Studies & Exam Preparation
The course covers:
Full interpretation of all ISO/IEC 20000-1:2018 clauses
IT Service Management fundamentals aligned with ITIL and COBIT
Risk-based thinking and process-based auditing
Practical audit techniques, checklists, and evidence evaluation
Stage 1 & Stage 2 certification audit process
Writing effective audit findings and nonconformities
Real-world IT service, cloud, and managed services case studies
Lead Auditor exam preparation and audit simulations
Course Level
Intermediate → Advanced (Lead Auditor)
This is a professional-level course designed to move beyond theory and into real audit practice, making it ideal for auditors, consultants, ITSM professionals, and compliance specialists.
By the end of the course, you will be fully prepared to audit, implement, maintain, and continually improve an ISO/IEC 20000-1 compliant IT Service Management System and confidently pursue Lead Auditor roles.
ISO Xpert
At ISO-xpert, we specialize in helping businesses achieve ISO certification with clarity and confidence. With years of industry experience, we offer tailored documentation, expert consultation, and cloud-based systems that make compliance simple, fast, and effective. Trusted by companies across sectors, we’re your reliable partner in meeting international standards. The International Organization for Standardization (ISO) develops globally recognized standards to ensure quality, safety, efficiency, and consistency across industries. ISO certifications—such as ISO 9001, 14001, and 27001—help businesses build credibility and improve internal systems.