Overview
How to design brand new processes, The process and stages you need to go through to deliver effective processes, The tools and techniques to support the design process, How to gather requirements for a new process (requirements gathering skills), How to graphically design a new process, part by part, through to completion, How to define the new process, Techniques on how to be clear, every step of the way, on process goals and abilities, How to design processes that last for many years, even with business growth, The design, testing and completion elements of process design, How to identify the parts of your process which need controls, their impacts and why
Anyone working for a company in need of new / refreshed processes, Anyone who owns or is going to own processes within the business, Anyone who wants to have the ability to build brand new processes from scratch, Anyone who wants to leave the course will full confidence of how to design an effective process
None. We will work with you throughout the course, No prior process design experience required, No prior improvement or process creation experience required, Course has been built to be open to all levels, Reach out to me if you need assistance
Processes are the lifeblood of any organization. They are want transport good, services, materials, information data, people etc. through the business to where they need to be. This is why being able to design processes that are strong, capable and reliable from the second they go LIVE is critically important. Badly or poorly designed processes can cause alot of problems for your organization.
In this course, we are going to walk through the stages you need to complete to define, scope and design a brand new process. The course has been designed to give you the confidence to begin designing as soon as the course has completed. We will cover off the following:
- Process requirements. What are they and how to we gather them, assess them and solution for them?
- Process design. How should we approach the designing of a new process, how do we build this out graphically, what steps need to be taken to ensure the new process delivers against the process requirements?
- Process controls. What control measures should we build into our processes to make them safer, more secure and more stable? How do you know which ones are right for your new process?
- Fundamentals of process design. We will also cover off the fundamentals of what process design is, what a process is and why the approach set out is the right one.
The course is split between the theory and the practical, with both being delivered seamlessly through out real life scenario, and all of the templates and demonstrations we have included in this course.
Robert Chapman
Hi there, my name is Robert Chapman.
I have been working as a Business Improvement professional for many years now. In doing so, I have learned a number of key lessons about Business, People and Processes.
The work I have done has been to save organisations money (and I have saved organisations millions of dollars), make them and their teams more productive and efficient and future proof their operations. Specifically, I am an expert in:
- Lean Six Sigma.
- Root cause analysis.
- Process, Business & Continuous Improvement.
- Automation of processes.
- Voice of the Customer.
- Process mapping & management.
- Wider Business Improvement (such as cultural change, reporting and transition of work around the globe).
I shall be loading course content on Udemy around the topic of Business Improvement so please do check out the courses on offer.
I do love to hear from those of you that take my courses and am here to help wherever possible.