Overview
Business excellence and international tools and techniques for achieving profitability, Customer satisfaction, definition of quality, quality assurance, quality control and quality management, The historical evolution of the quality and the Business process management tools, The seven principles of quality management and their contribution to business excellence, Types of customers, customer's segmentation, and listening to voice of the customer, Use of The House of Quality to translate customer's requirements into technical specifications, Kano Model for measuring customer satisfaction, Measurements, Types of data, and mistakes in measurement, The seven tools of quality control known as The 7 QC tools, and how to utilize them in solving problems, a step-by-step guidelines for implementing a quality management system according to ISO 9001 and understanding the international accreditation process, Kaizen and Six Sigma methodologies
MBA students, employees , business owners, business leaders, pioneers, and entrepreneurs from all fields and all industries. Engineering, healthcare, education, industrial, hospitality, construction, food and beverage, projects, operations and so on, all employees across entire organizational levels from fresh graduates, seniors, managers, project managers, Leaders, specialists, associates, supervisors, foremen. and from all departments such as; design, quality, production, maintenance, procurement, HR, material, sales, marketing, customer service and IT., diploma holders, bachelors degree, masters degree, and PhDs
Basic understanding of English Language, Microsoft Excel and Microsoft PowerPoint
This course is a 2.5 hours business excellence course, focuses on quality management, customer satisfaction's tools and techniques, and process improvement methodologies:
It's about business and business excellence, and how implementing quality principles, quality tools, quality techniques and quality methodologies can certainly lead to customer's satisfaction and business profitability.
It helps employees and business owners to improve their knowledge, enlarge their skills, enhance their workplace and tactfully plan your own projects.
Sections:
- (Section 1 ): introduction to the quality (general principles, terminologies, facts and historical evolution of quality)
- (Section 2): Voice of the customer (definition of customer and the tools used to analyze customer requirements and customer satisfaction level)
- (Section 3): Improvement tools and methodologies (the 7qc tools, kaizen and six sigma overview)
- (Section 4): Implementation of ISO9001 as a project (contents of ISO9001 as the most internationally recognized quality management standard and how to implement it and get accredited)
Main subjects:
1. Business tools and methodologies
2. Effect of managing quality on business excellence and customer satisfaction
3. enhance company culture
4. The seven principles of quality management and their contribution to business excellence
5. Types of the customers, and customer segmentation process,
6. Products and services features from customer's perspective
7. Learn measurements, types of data, and mistakes in measurements,
and the seven quality control tools known as The 7 QC Tools, they are very effective for solving problems.
8. How to create Professional reports
9. Kaizen and Six Sigma methodologies for continual improvement
10. Root cause analysis RCA
11. Quality management system according to ISO 9001
Yohanna Saado
Yohanna has obtained his mechanical engineering degree in 2010 and spent the following 10 years working at an international company for manufacturing air conditioning. During that time, he led a Research and Development team, focusing on designing high-quality products and high-performance AC appliances. Subsequently, managed the quality department and quality system for another 5 years. Throughout his 10 years journey, he has held various leadership positions, including:
- Quality Manager
- Supplier Quality Assurance Team Leader
- R&D Leader
- Laboratory Quality Manager
Afterward, he became a trainer, delivering international quality training programs and offering his training and consultancy services to help companies establish their Quality Management Systems, and empower employees to master quality subject, improve their workplace, enhance their promotion opportunities, and achieve organizational excellence.