Overview
Formulate the problem in such a way that it is immediately clear what needs to be solved, and separate the symptoms from the essence., Identify the root cause using 5 Whys, Ishikawa diagrams, and problem trees., Build a logical tree, break down the task using MECE, and ask the right questions using 5W1H., Conduct rapid analysis and prioritisation of solutions using Pareto, TOC and analytical tools, Generate non-standard solutions through SCAMPER, TRIZ, morphological analysis, and the focal object method., Working with contradictions and ICR in TRIZ and choosing the optimal path without compromise, Facilitate group sessions, manage dominance, conflicts and chaos of ideas, Select frameworks for specific business problems: Lean, Six Sigma, 7S McKinsey, ADKAR, Kepner-Tregoe, DMAIC, A3, Create clear action plans, validate hypotheses with data, and defend decisions to stakeholders., Build your own troubleshooting system, combine methods and apply them to any case
Managers and team leaders who need to quickly eliminate the causes of disruptions, setbacks, and blockers in the team, Consultants who want to become "firefighters" and bring real, measurable solutions to clients, Business analysts, product and project managers working with uncertainty and complex tasks, HRBPs, operational specialists, and internal consultants who analyse processes and look for the root causes of problems, Start-up founders and entrepreneurs who need to quickly fix their product, processes, and management, Specialists who want to enhance their career growth by developing the skill of solving unsolvable problems, Anyone who wants to be the person people call when "everything has gone wrong" and they need results, not reports.
No special training is required — the course is suitable even for those who have never worked as a troubleshooter., Experience in work processes such as project work, task management, analytics, facilitation or operational roles is desirable., It is beneficial if you have access to real company tasks — you will be able to apply the tools in your homework assignments., You need a computer or smartphone to view lessons and complete exercises., The desire to solve problems faster, more thoroughly and with greater confidence is the main "tool" you will need.
This course contains the use of artificial intelligence.
Imagine this: a project is falling apart, deadlines are burning, the team is arguing about who’s to blame, and after an hour of discussion there’s still no solution. Everyone keeps treating the symptoms while the real cause stays hidden. And then someone walks into the room — the person trusted with the toughest problems. They ask a few precise questions, map the structure of the issue, quickly find the bottleneck — and in 30 minutes the team already has a clear action plan.
That person is a troubleshooter. And you can become one.
This course is designed for those who want to solve the “unsolvable” — quickly, systematically, and confidently. You’ll get tools used by consultants, managers, and analysts in top companies. Instead of theory about how things should work, you’ll use real methods, frameworks, and logic applied in real business cases.
Over 10 sessions, you’ll build your own troubleshooting arsenal:
Section 1. Business Troubleshooting Basics
• Role of a troubleshooter vs crisis management
• Four steps of effective problem solving
• Problem framing, SCQA, 5W1H
• MECE, logic trees, cause-and-effect trees
Section 2. Root Cause Analysis & Analytics
• 5 Whys, Ishikawa diagram
• Hypotheses and data
• 80/20 rule, Pareto
• TOC bottlenecks, stratification, decision matrices
Section 3. Creative Methods & TRIZ
• SCAMPER, Six Thinking Hats, mind mapping
• Contradictions, IFR
• 40 TRIZ principles
• Morphological analysis and advanced techniques
Section 4. Facilitation & Team Decision-Making
• Session moderation, conflict management
• Delphi, nominal group techniques
• Ethics and trust
Section 5. The Troubleshooter’s System
• Tool map
• Method combinations
• Professional development plan
This course is unlike those that just explain the obvious. You’ll study cases, break down real situations, and adapt tools to your own tasks. Each technique is explained so you can apply it the very next day.
If today you solve problems intuitively, after the course you’ll work systematically, fast, and convincingly — so people come to you when something truly needs saving.
Access starts immediately after payment — and every session moves you closer to the level of a professional valued in any company.
Join while spots are open. Start developing a skill that can change your career trajectory.
This course contains advertising.
PapaHR ⇢ SHRM, AI, ChatGPT, HR Analytics, Management, Leadership PHRi Certification, Business Skills, People, Marketing, Project
Meet Michael Prytula: #1 Udemy AI HR Instructor, Book Author and PapaHR Academy founder
- Built HR for Wargaming | Preply | iDeals | PeopleForce and more
- Brought HRCI and SHRM certification to more than 10 countries
- Worked with Randford, Deloitte, EY, HAY group, Korn-Ferry and other consultants on numerous HR projects
- Founded the World's first and biggest AI HR online Academy with 150 online courses in 30 languages and 180 countries
- Udemy shareholder
Why Should You Learn From Me?
I am not just an instructor; I’m a proven leader who has transformed HR and operational strategies across industries. Over the past 20 years, I’ve guided more than 130,000 HR professionals worldwide to excel in their careers. Here’s what sets me apart:
• Founder of AI HR Academy: A leading online AI HR academy offering 145+ courses and home to one of the largest HR communities with over 200,000 members.
• Creator of the most comprehensive HR Audit Checklist and the HR Competency Model used by professionals globally.
• Holder of globally recognized certifications including PHRi, SHRM-CP, and HCI sHRBP, ensuring that I bring industry-leading knowledge to every course.
• HR automation expert who has implemented tools like BambooHR, 15Five, PeopleForce, and many others to streamline operations in leading companies.
• A trusted advisor and keynote speaker, with over 5 million views on my articles and presentations.
• Youtube Silver Button holder for my Educational HR channel
What Have I Achieved?
• Recognized as one of the Top 10 AI HR Leaders.
• Named HR Person of the Year in Ukraine (2018) and Belarus (2017).
• Authored two career-defining books, “Resume for a Million” and “AI in HR”, helping professionals land dream jobs and prepare for the future of HR.
• First to launch HRCI Certification Prep Courses in over 10 countries, bringing global certifications to a wider audience.
• Designed and led 50+ high-impact HR projects across diverse industries.
My Career Journey: Proven Expertise in Transforming Businesses
From multinational corporations to innovative startups, I have played key HR leadership roles in companies like Wargaming, Preply, iDeals, and Alfa Bank. My accomplishments include:
• Building four high-performing HR teams from scratch to drive organizational success.
• Leading HR transformations, such as implementing OKR systems, enhancing recruitment strategies, and driving employee engagement.
• Scaling operations with innovative solutions, including automation of key HR processes.
What Will You Gain from My Courses?
1. Practical Skills in HR and Leadership: Learn actionable strategies that can be applied immediately in your role.
2. Mastery of Operational Excellence: Discover frameworks to optimize workflows and improve efficiency.
3. Advanced Tools and Technology: Harness AI and automation tools to revolutionize your HR practices.
4. Global Expertise: Access insights from my experience across diverse industries and cultures.
Why Am I the Right Instructor for You?
My courses are built on real-world experience. I’ve faced the challenges you’re encountering, solved them, and refined strategies that work. Whether you’re just starting your HR career or are a seasoned professional, my programs will empower you to achieve your goals.
I don’t just teach concepts; I equip you with practical tools, templates, and step-by-step frameworks to ensure you can take immediate action.
Are you ready to unlock your full potential and become a leader in HR and operations? Enroll today and join thousands of professionals who have transformed their careers with my guidance. Let’s get started! ⇣