Overview
Develop confidence to express your ideas clearly and respectfully., Master techniques for saying ‘no’ without guilt or conflict., Enhance your ability to handle criticism constructively., Build collaborative relationships through assertive dialogue., Recognising and adapting to passive, aggressive, and assertive communication styles., Applying assertive techniques in challenging workplace scenarios., Understand common psychological factors that impede assertive communication, Understand the role of Non-Verbal Communication in conveying confidence and reinforcing your message
Professionals seeking to improve workplace communication and confidence., Team leaders and managers aiming to foster respectful collaboration., Individuals struggling to set boundaries or handle criticism., Anyone looking to build healthier, more assertive personal and professional relationships
B2 Level of English
Assertive communication is a powerful skill that allows you to express your thoughts, feelings, and needs clearly and respectfully, while also recognising and valuing the rights and boundaries of others. It’s not about being aggressive or trying to control others, nor is it about avoiding conflict by staying silent. Assertiveness is a balanced approach that fosters mutual understanding, builds trust, and creates stronger, healthier relationships.
In both professional and personal contexts, being assertive is an invaluable tool. It can help you manage challenging conversations, set boundaries with confidence, and handle criticism constructively. Whether you’re leading a team, collaborating with colleagues, negotiating solutions, or navigating relationships outside of work, assertive communication allows you to maintain your self-respect while respecting others.
This course will take you through the key principles and practices of assertive communication. You’ll gain a deeper understanding of:
Communication styles and their impact: Learn the characteristics of passive, aggressive, and assertive communication and how they influence relationships and outcomes.
Using assertive language effectively: Master techniques such as “I” statements, reframing, and positive language to express your needs, feelings, and opinions clearly.
Boundary setting and saying “no”: Understand why boundaries matter, and learn strategies to say “no” in a way that is firm yet respectful, preserving relationships and reducing guilt.
Managing difficult conversations: Explore methods for staying calm under pressure, addressing sensitive topics, and navigating conflict with confidence and respect.
Handling feedback and criticism: Develop the ability to accept constructive criticism without defensiveness and respond assertively to unhelpful or unfair comments.
Assertiveness in workplace dynamics: Apply assertive techniques to scenarios such as team collaboration, power dynamics, and negotiating solutions.
Non-verbal communication in assertiveness: Understand the role of body language, tone, and facial expressions in conveying confidence and reinforcing your message.
Psychological Obstacles to Assertive Communication: Understand common psychological factors that impede assertive communication
Throughout the course, you’ll engage with practical examples and real-world scenarios that bring these concepts to life. You’ll learn how to adapt assertive communication techniques to suit different situations and personalities, ensuring that your message is clear and impactful.
By the end of this course, you’ll have the tools and confidence to communicate assertively in any situation. You’ll be able to express yourself authentically, manage challenging interactions, and build stronger, more respectful relationships both at work and in your personal life.
Whether you’re looking to improve your workplace interactions, enhance your leadership skills, or navigate personal relationships with greater ease, this course will provide you with the strategies and insights to succeed. Assertiveness isn’t just about communication—it’s about creating meaningful connections and empowering yourself to achieve your goals.
Please don't forget to checkout all the additional worksheets, downloadable material and links in the Resource Section that accompanies each video.
Julie Blint, Persefone Coaching
Julie is a dedicated Communication Skills Coach based in Rome, Italy. With a passion for empowering professionals, Julie specialises in business communication, workplace skills, leadership development, and intercultural communication. She is the founder of Perfefone Coaching, where she provides tailored coaching to help professionals enhance their communication and leadership abilities.
Julie has extensive experience in various roles that enhance her coaching practice. She has worked in the Italian Parliament in political communication and campaigning, and she also teaches political communication and campaigning, specialising in grassroots initiatives that help aspiring leaders and activists develop their messaging and outreach strategies.
As well as communication skills, Julie coaches management skills, Intercultural communication, and psychology and personal development, providing valuable insights into individual growth and constructive interaction. She has also been a Director, where she honed her leadership skills, and has taught English as a Second Language to business professionals in Hungary, Spain, and Italy, enriching her understanding of diverse cultural perspectives.
With over 20 years of experience, Julie has successfully guided numerous individuals and teams in developing effective strategies for solving work-related and personal challenges. She is committed to helping clients improve their soft skills, enhance their interpersonal skills, and foster collaboration within their teams.
Julie believes that clear and effective communication is essential for success in today’s fast-paced world. Through tailored coaching sessions and practical workshops, she equips professionals with the tools they need to communicate effectively, build strong relationships, and thrive in their careers.
Outside of coaching, Julie enjoys learning, which helps to inform her approach to teaching and understanding diverse perspectives in the workplace (she has taken several Udemy courses herself). She also has a keen interest in technology, space, and theoretical physics.