Overview
Design workflows and autonomous agents for AI systems., Integrate tools and APIs for efficient task automation., Develop and deploy scalable, real-world agentic systems., Monitor, test, and refine AI agent performance.
AI developers seeking practical skills in agentic systems., Software engineers interested in building AI-driven workflows., Product managers aiming to automate customer support operations., Enthusiasts exploring AI applications in real-world scenarios.
Basic understanding of Python programming., Familiarity with APIs and basic AI concepts is helpful., No advanced AI or machine learning experience required., AI developers seeking practical skills in agentic systems.
Are you ready to revolutionize customer support with cutting-edge AI technology? In this comprehensive course, you’ll learn how to design, develop, and deploy intelligent customer support agents that automate routine tasks, streamline workflows, and enhance user experiences. Combining advanced tools like LangChain, OpenAI APIs, and real-world integrations, this course offers a step-by-step approach to building scalable and adaptable agentic systems tailored to business needs.
You’ll start by mastering the fundamentals of agentic systems, including workflows, APIs, and natural language processing. From there, you’ll dive into creating augmented large language models (LLMs) to handle complex inquiries, process refunds, and provide real-time order tracking. Through hands-on exercises and practical use cases, you’ll gain the skills to integrate your agents with CRM, payment gateways, and logistics systems seamlessly.
The course emphasizes testing, monitoring, and optimization, ensuring your AI systems are reliable, efficient, and ready for real-world deployment. Whether you’re an AI developer, software engineer, product manager, or tech enthusiast, this course equips you with the knowledge and confidence to implement AI solutions that transform customer service operations.
With no prior advanced AI experience required, this course is accessible to learners with basic Python skills. By the end of the course, you’ll have a fully functional customer support agent and the expertise to apply your learning to various domains. Enroll today and take the first step toward mastering intelligent agentic systems with generative AI!
Dr. Amar Massoud
PhD in computer science and IT manager with 35 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more.